Blocking Google is about as smart as eating a pound of plutonium.

The problem isn't that Google's being an evil monopolist. It's that you used to be evil monopolists, and failed to invest in the quality of production.

Today, you're faced with the same dilemma every fading monopolist is. What do we do now that we suck?

The answer's really, really, really simple. Stop sucking.

But you're trying to create artificial scarcity instead. That might have worked in the 20th century - but it's a suicide bomb in the 21st. (...)

Nice little clip about the history of Google & a great example for what citizen generated media can look like...